How to fix Photoshop program error problem – Windows and Mac


Want to Fix the Photoshop Program error? You have come to the right place. The ‘Photoshop could not save as “yourfilename.psd” because of a program error.’ error can occur for various reasons from layer compositing to improper system permissions.

Adobe Photoshop is a robust and feature-enriched image processing program offering the most advanced technologies. However, when you are working on your next creative project, you may encounter an annoying error message such as, “Could not complete your request because of a program error.”

In this article, we explain what this error message is all about and take you through the steps needed to remedy it.

fix Photoshop program error

What Might cause the Photoshop Program error

Since the error message is arbitrary, it can often be caused due to the following factors: 

  • Photoshop Preferences: This is the most common cause of the error message. The issue is, in most cases, caused due to the preferences of your Photoshop. This happens when the error message appears on every image file you try to open. 
  • Image File Extension: Another cause of the said error message can be the extension of the image file. This can be easily identified when the error message pops up on an individual image file. In such a case, changing the extension of the image file from .psd to .jpeg or .png often fixes the issue. Otherwise, the image file is corrupt. 
  • Locked Library Folder: A locked Library folder can also result in the said error message. This can be easily rectified by unlocking the Library folder. 

Double check your system requirements

Chances are, you probably already know if you meet the minimum requirements for Photoshop or not, but it never hurts to make sure.

Follow the below troubleshooting recommendations to resolve program errors while saving files in Photoshop.

1.Close and Reboot

Computers can sometimes develop occasional electronic hiccups that prevent the proper operation of programs or the operating system. When you run into odd, unusual behavior with any aspect of your computer, the first thing to try is to close the program and reboot. This sometimes helps to reset the RAM and other startup settings, helping the entire system function properly again.

2.Disabling Graphics Processor Option

This option might make your Photoshop work and render photos a little bit slower than usual because you are basically disabling Hardware acceleration for Photoshop however most people have reported that it can fix this problem.

  • Open Adobe Photoshop.
  • Once Adobe Photoshop is opened, press the “Control + K” keys together to open Preferences.
  • Head over to the “Performance” section and Untick option “Use Graphics Processor”
  • Now restart your Adobe Photoshop and you should be good to go. If the issue still persists check out the other solutions.

3.Reset Photoshop to Default Preferences

In some cases, working on every image file could give rise to the program error in Photoshop app. It isolates the issue’s root cause to the Preferences settings in your Adobe Photoshop program.

To fix the issue, it may be necessary to reset Photoshop to the default preferences. You can try the steps below to do this:

  • Close the Photoshop application.
  • Hold down ctrl + alt + shift and start Photoshop. For Mac, use command + option + shift.
  • Now start the Photoshop application.
  • On Delete the Adobe Photoshop Settings file? message box, choose Yes.
  • The software will load with its default preferences.

4.Stay Up To Date

Adobe occasionally releases updates for its programs to address bugs and to fix known problems. Check for Photoshop updates to make sure you’re running the most recent version, with all available fixes. Open Photoshop and click “Help” and then “Updates” to search for available updates.

Keep your operating system and other programs up to date as well, as these could introduce conflicts that may be interfering with the proper operation of Photoshop.

5.Remove and Reinstall

Sometimes programs develop operational issues due to damaged or missing installation files. An error could have prevented proper installation in the first place, creating program errors.

A clean reinstall may correct this issue and encourage proper functionality. Uninstall Photoshop CS6, as well as any previous CS version to prevent interference with your current version. Adobe offers a tool to completely remove all CS files from your computer (see Resources). After you’ve uninstalled these, reinstall CS6 and apply any program updates.

6.Update Your GPU Drivers

Many times, I have seen that if you want to do any work which requires high graphic usage does not perfectly. Because they have a lower version of GPU. So, it must be needed to update your GPU driver to its latest version.

Other Possible Causes

Still, struggling to find a solution? If the above methods didn’t fix the error message, the issue may be caused by the following.

Image File Extension Issues

The error could also occur due to image file extension mismatches. You can isolate the root cause of the issue to an image file if you see the error popping up on that image file.

Locked Library Folder (macOS)

The Photoshop Library folder in macOS contains all of the Preferences data. The general path for this folder is Users/[any user name]/Library on a Mac. If this folder stays locked, then the Photoshop program error could occur.

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