Are you having trouble using the Netflix app? Several users have reported the error 3.1 that prevents them from using Netflix. Netflix is an online streaming service that was developed by Netflix Inc. It was founded on August 29, 1997.
The service allows you to watch movies and TV shows online. It also allows you to watch movies and TV shows offline on your computer or your mobile devices.
Troubleshooting Netflix to fix error 3.1
The good news: a lot of them are similar. As a general rule, when you run into a problem, we recommend trying the following:
- Check your internet connection.
- Disconnect your mobile device, TV, or computer, then reconnect.
- Sign out of your Netflix account and sign in again.
- Check your account settings.
Checking on the status
Netflix very rarely goes down completely, as in—everyone is having problems accessing it. Here’s a great pro tip on that, though. If you search Google for “Netflix down” you will almost always see reports from websites explaining what is happening and why there is a server problem for everyone.
The same thing happens with major platforms and apps like Gmail and Facebook. So sometimes the problem is with the actual streaming media provider and not just one of the error messages below.
Restart your device
Maybe it is your device that is the cause of the “unable to connect to Netflix” error. It is recommended that you have a complete restart of your device to fix this issue. To do so, follow the steps below.
- Turn off the device you use to watch Netflix completely, and then unplug its power cable.
- Leave your device for a couple of minutes.
- Plug the power cable back and turn on your device. Now launch Netflix and see if the error is gone.
Check the date and time settings
- On the Android home screen, go to Settings.
- Tap on System > Date and time.
- Make sure the Use network-provided time option is turned on.
- Make sure the Use network-provided time zone option is checked.
- Try Netflix again.
Make sure your network is Netflix ready
- If you use a public Wi-Fi network (for example, in a cafeteria, hotel, or school):
- Talk to your network administrator to make sure Netflix is not blocked.
- If you use a mobile phone network, a mobile hotspot, or a satellite network:
- Make sure the network meets the speed parameters suggested by Netflix. If your connection is slower than you expected, contact your internet provider for help.
Contact Customer Service
The other way you can do it is you can contact Customer Service to solve this error. You can try contacting them through their customer support number or their website. Customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give you another solution.